FAQs

 

How can I contact BetterHomeDecorations?

You can email us at support@betterhomedecorations.com where our customer service team will help you with whatever you need!

Do you ship worldwide?
Yes

Where do you ship from?

We ship from Hong Kong

Can | change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12
hours of ordering. All requests after this time will be denied. Your order can be returned for a ful refund
after its received

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be
processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends
How long will it take to receive my order?
Due to high demand, orders may take between 2-3 weeks to arrive

What if | don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund

Will be charged with customs and taxes?

The prices displayed on our site are tax-free in Euros which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your country. For further details of charges.
please contact your local customs office.